Shipping & Returns

Shipping and Returns

 

Shipping

Shipping is FREE when your order is Rs. 3,500/- or above (after discounts). Orders under Rs. 3,500/- will be charged Rs. 350/- for shipping. For international shipments, shipping costs are converted to local currency based on the daily exchange rate.

Courier and express shipping rates will be calculated at checkout.

Some products, like fragrances and haircare, require special handling due to their flammable nature and heavy weight. A small charge may be applied when your order contains fragrances or haircare (see table below).

Once we have received your payment, your order will usually be dispatched within 48 hours and you will receive an email confirmation once it ships. Orders received on Sunday or during holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays. You can also check your order status through our website at any time.

Approximate Delivery Times

Cost* Major cities Most areas Remote areas Signature
Standard Shipping

(Signature)

FREE for orders over Rs. 3,500/- (after discounts)
Rs. 350/- for orders below Rs. 2,000/- (after discounts)
10-14 postal days 10-14 postal days 10-14 postal days Yes
Standard Shipping (No signature) FREE for orders over Rs. 3,500/- (after discounts)
Rs. 350/- for orders below Rs. 3,500/- (after discounts)
10-14 postal days 10-14 postal days 14-21 postal days No
Fragrance Only Orders 10% of order total. Maximum charge: Rs. 700/- 10-14 postal days 10-14 postal days 10-14 postal days Yes
Express Shipping Rs. 2,000/- 10 postal days 10 postal days 10 postal days Yes
Haircare Products Haircare products over 250ml are charged between
Rs. 150/- to Rs. 1,000/- depending on size
10-14 postal days 10-14 postal days 10-14 postal days Yes

The orders cannot be shipped to PO boxes or military addresses. Rural addresses require one or more additional days to deliver.

For shipments delivered outside DELHI, the customer’s state may charge an Octroi Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.

Customers are responsible for any Octroi Duty charged by the  government in the state which the products are to be delivered. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

Custom Charges
All custom duties are paid by us. You will never be charged any additional charges. The price you see on the website is the final price you pay.

International Shipping

Shipping charges are mentioned on our website. Transit time will vary, depending on the location. All transit times are Monday to Friday. International delivery cannot be guaranteed within a time frame due to customs.

For some shipments delivered outside the India, the importing country may charge an import duty/VAT on top of the price of the item. These charges are beyond our control and can’t be reimbursed.
International customers are responsible for any import related processes/formalities as also import or customs fees charged by your government. We are unable to predict which shipments will be assessed these processes and/or fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

Tracking: e-mail containing your package tracking information will be sent after shipment.

 

Cancellations

We pride ourselves on being able to have your order dispatched within 24 hours, with most orders sent within one hour.

You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place. Cancellation of order within 1 hour will be done without penalty, except the 4% bank charges.

 

Returns

If you’re not 100% satisfied in any way with an item you’ve received, please let us know by emailing us within 30 calendar days of receipt. Returns can only be made once authorized by Customer Services.

Our digital assets are aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of makeup. If you have ordered the wrong product, then you can still return for a refund but please note that the items must be unopened and unused and you will have to bear freight/courier cost.

We are happy to refund freight/courier cost if the item is defective or sent due to our error.

Please check your fragrance or home scent orders carefully, as fragrances and home scents can NOT be returned under any circumstances due to aviation restrictions.

In order to process your returns as quickly as possible, all returns must include:

  1. A copy of your delivery note or your order number
  2. Return authorization (obtainable from Customer Services)
  3. Reason for return
  4. Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.

For credit-debit card/internet banking refunds, please note we can only refund the cost of goods. Bank related charges would not be refunded. If there are shipping charges to be refunded we will offer you a credit-off on your next purchase to cover this reimbursement.

NOTE: The terms & conditions mentioned herein are subject to change without prior notice at the sole and absolute discretion of Genesis management only.